Community Executive

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 279,000 - 424,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hyderabad seeks a Community Executive to be the face of the client site, addressing guests and tenants and ensuring a high standard of public relations. You will coordinate with other departments and take feedback after every service request to drive improvements.

Responsibilities include handling complaints within the agreed turnaround time, conducting daily rounds, managing events, maintaining records and dashboards, and reporting to the Customer Relations

Qualifications

• Hospitality education background with relevant work experience (1–2 years) or equivalent client/customer service background.
• Fluency in English and Hindi.
• Willingness to work in flexible shifts, weekends and holidays.

Responsibilities

• Interact with guests/tenants and address needs to ensure a positive experience.
• Coordinate with other departments to improve services and share feedback.
• Take ownership of requests/complaints and resolve within the stated time (TAT).
• Conduct customer feedback surveys and report findings to the client/management.
• Assist with events, maintenance duties and inventory records as needed.

Skills

Communication skills

English fluency

Hindi fluency

Education

Hospitality background

Tools

MS Office

Excel

PowerPoint

Word

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position: Community Executive. Business: Property and Asset Management, Hyderabad

Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions.

Responsibilities

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site/ JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover/ takeover register before end of shift for all completed/pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Reporting: You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

Sound like you? Here is what we’re looking for: Meticulous and Being Analytical You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles. Good Communication skills with fluency in English and Hindi language. Willingness to work in flexible shifts, weekends and holidays is an added advantage Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

What we can do for you

What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Hyderabad, TS Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.