Community Ambassador

JLL; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL in Gurugram seeks a Community Ambassador to manage soft services for the facility, including front desk, events, cafeteria, meeting rooms, waste handling and related operations.

You will work with the Facility Manager to ensure seamless service delivery, coordinate vendors, supervise staff, monitor safety, manage budgets, and prepare regular reports while adopting best practices in facility management.

Responsibilities

• Oversee front desk, housekeeping, catering, and meeting room services.
• Assist Facility Manager in strategic plans and procedures.
• Coordinate janitorial, pest control, waste management, and landscaping.
• Monitor service delivery with vendors to meet SLAs.
• Maintain budgets, control costs, and seek efficiency gains.
• Provide training for soft services staff and prepare reports.

Skills

Facility management

Vendor management

Safety compliance

Staff supervision

Budgeting basics

Job description

Job Description:

Job Description - Community Ambassador

What this job involves:

Specific Duties:

Operations

• Manage the team providing first line soft services to the Managed Facility, including Front Desk, Event, Cafeteria, Meeting Rooms, help desk, Space, Stationery, Reprographics, Waste, housekeeping services, consumables & tools, pantry services, mailroom services.
• Assist the Facility Manager in developing and implementing strategic plans, policies, and procedures for the soft services department to ensure efficient service delivery.
• Oversee and coordinate the execution of janitorial services, including cleaning schedules, inventory control, and contractor management, to maintain a high standard of cleanliness and hygiene throughout the facility.
• Support the management and coordination of landscaping and grounds maintenance activities to ensure a well-maintained and aesthetically pleasing exterior environment.
• Work closely with vendors and contractors to monitor the delivery of pest control, waste management, and other soft service-related services, ensuring compliance with regulatory requirements and service level agreements.
• Conduct regular inspections of the facility to identify maintenance needs, safety hazards, and code violations, and liaise with appropriate teams to resolve issues promptly.
• Collaborate with the Facility Manager to manage budgets, control costs, and seek cost-saving opportunities without compromising service quality and customer satisfaction.
• Maintain effective relationships with internal stakeholders, including occupants and other facility management teams, to understand their needs and ensure timely and satisfactory resolution of service-related concerns.
• Stay updated with industry trends and best practices to identify opportunities for improving soft service operations and implementing innovative solutions.
• Support the development and implementation of training programs for soft services staff to enhance their skills and knowledge.
• Provide administrative support to the Facility Manager, including preparing reports, maintaining records, and handling correspondence related to soft services.
• Responsibility for all Ad-hoc duties and tasks as assigned by Manager.

Waste Management

• Bins must be emptied, cleaned, and dried inside and out, bin-liners replaced where necessary and placed in their original locations. Liners must be always used.
• Service Provider shall Collect the garbage from the garbage collection point and segregate the waste in recyclable and non-recyclable type and shall ensure proper disposal of waste outside the premises as per the standards and directions provided by Authorities/LL
• Service Provider shall be responsible for arranging the transport and in consultation with Authority, shall identify the area / frequency for garbage disposal. Proper waste disposal system shall be adopted, and collection points shall be defined.
• Waste management methodology shall comply with the guidelines laid down in applicable Waste Management SOP.

Safety Management

• Records are to be maintained on all employees training, including but not limited to hazard assessment and communications, permits and licenses and accident investigations.
• Implement permit-to-work programs where such work is required to be carried out but not limited to hot work, entry into confined space, work on fire suppression systems and work on high voltage and live electrical equipment’s.
• MSDS display and training on regular basis.
• PPE's to be always available for FM staff, team to ensure all international safety standards are adhered to.

Staff Welfare

• Ensure all the staff members (in-house + outsourced) are duly paid salary on time.
• All labour related statutes are compiled within timelines.
• Reward & recognition activity is conducted regularly.
• Required site related training not limited to code of conduct, security, safety, POSH, skill up gradation and best practices to be conducted regularly.

Reports & Documents Management

• Transition Manual, Daily Management reports, PPM Calendar, FM Service Provider/Supplier evaluation sheet, service reports, Incident/Accident register, M/C Cards, AMC Tracker, Asset Register, Consumption reports, Attendance Register, Audit report / Action Plan tracker, Complaint Management report, MMR & QBR, Equipment checklists & logbooks; Daily Cleaning Schedules, MSDS list, SOP's etc. Courier incoming/outgoing register; DSR, MMR etc. Training Records, Incident/accident register & MSDS register.

Requirements: