Commitment Desk Analyst

Jobtailor; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Jobtailor is seeking a detail-oriented professional to handle mortgage loan pricing, data entry, and commitment negotiations. You will assist customers with registrations and pricing, ensuring compliance with guidelines and quick resolution of issues.

The role requires 1+ year in a call center environment; experience in finance or mortgage banking is helpful. Strong analytical skills and independence are essential for handling high call volumes and complex pricing scenarios.

Qualifications

• High School degree or equivalent; college degree preferred.
• 1+ years in a Call Center environment; experience in Outside Sales, Retail or Customer Service is a plus.
• Mortgage Banking, Banking, or Finance experience is helpful.
• Ability to work independently, meet deadlines, be detail-oriented, and well organized.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• No documented disciplinary action in the past 12 months.
• Appraisal rating of ‘Effective Performance’ or above in the last cycle.
• Should have completed 9 months in the current role.

Responsibilities

• Assists customers with registering and locking mandatory and best effort flow commitments.
• Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT.
• Develops understanding of the lending product menu, guidelines, pricing and be able to explain to customers.
• Determine product eligibility and price loan commitments, and enter or modify loan data.
• Prices and negotiates commitments, extensions, and pricing to control exposure and hedging risks.
• Researches and evaluates post funding adjustment requests from correspondents and sales.
• Handles escalated customer service issues, pricing exceptions and other negotiations.
• Resolves registrations, pricing issues and loan delivery questions.
• Manages very high call volume with varying urgency.
• Participates in special projects as required.

Skills

Loan Data Entry

Pricing Commitments

Product Eligibility Determination

Negotiation Skills

Post Funding Adjustment Evaluation

Education

High School degree or equivalent

College degree preferred

Job description

Responsibilities

• Assists customers with registering and locking individual mandatory and best effort flow commitments.
• Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT.
• Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers.
• Determine product eligibility and price loan commitments, while entering and/or changing loan data.
• Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re‑pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks.
• Researches and evaluates post funding adjustment request from correspondents, sales.
• Handles escalated customer service issues, pricing exceptions and other special negotiations.
• Resolves customer issues regarding registrations, pricing issues, loan delivery.
• Managing extremely high call volume with varying degrees of urgency.
• Special projects as required.

Qualifications

• High School degree, or equivalent, required. College degree preferred.
• 1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
• Mortgage Banking, Banking, or Finance experience helpful.
• Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
• Strong analytical and problem‑solving skills and attention to detail and accuracy.
• No documented disciplinary action in the past 12 months.
• Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.
• Should have completed 9 months in the current role.

Hard Skills

• Loan Data Entry
• Pricing Commitments
• Product Eligibility Determination
• Negotiation Skills
• Post Funding Adjustment Evaluation

Soft Skills

• Organizational Skills
• Independence
• Attention to Detail