Associate, Correspondence

Jobtailor; Mumbai; On-site; INR 279,000 - 446,400; Full time

Job summary

Jobtailor in Mumbai, India, seeks an Associate to support operations with data analysis, reporting, and reconciliation tasks. The role involves coordinating with multiple internal teams, handling inquiries, and aiding audit processes. Night shifts and flexible scheduling may be required.

The candidate should have 0–1 year of mortgage industry experience, solid communication skills, and the ability to multi-task while prioritizing deadlines. Proficiency in Word, Excel, and Outlook is expected.

Qualifications

• Graduate candidates with 0–1 year of experience in the mortgage industry.
• Good communication skills are a must.
• Customer centric and strong interpersonal abilities.
• Ability to analyze basic data/reports and summarize performance.
• Willing to work night shifts and be flexible for other shifts.

Responsibilities

• Collaborate with management and internal teams on daily tasks, analysis, documentation and testing.
• Reconcile data and build control and analytical reports; liaise with internal customers.
• Monitor responses to inquiries and provide timely root-cause analyses and data.
• Create/automate reports using JavaScript.
• Assist in audits and remediation actions as needed.
• Daily, weekly and monthly reconciliation of volumes vs print vendors.
• Draft various reports for senior management as scheduled.
• Other duties as assigned.

Skills

Data Analysis

Report Creation

Reconciliation

JavaScript

Microsoft Excel

Microsoft Word

Microsoft Outlook

Good Communication Skills

Interpersonal Skills

Multi-tasking

Customer Centricity

Deadline Management

Education

Graduate degree

Job description

• The Associate will work with various management and internal teams in the fulfillment of daily tasks, analysis, documentation, and testing responsibilities.
• The Associate will play a key role in operations, performing reconciliation, building control and analytical reports and working with multiple internal customers and build relationships.
• Help monitor and track business unit’s response to inquiries, working with various teams to provide timely and thorough responses on root cause analysis, data and other requested information.
• Creating/automating reports using Java script.
• Assisting management in fulfilling audit requests and remediation actions for various auditing entities as needed.
• Perform daily, weekly and monthly reconciliation of volume sent by business unit verses that at the print vendors.
• Drafting various reports for the higher management as per schedule.
• Other duties as assigned.

Requirements

• Graduate candidates with at 0-1 years of Experience in working with Mortgage industry. (Will be a plus)
• Good Communication Skills is a must
• Customer centric/focused.
• Should have strong interpersonal skills and the ability to do multi-task.
• Should be able to analyze basic data/reports and provide synopsis/summary of process performance
• Ability to meet deadlines and prioritize critical issues
• Proficient with Microsoft Word, Excel, Outlook.
• Should be willing to work night shifts and flexible to another shift (as an when needed)

ATS Optimization Keywords

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Hard Skills

• Data Analysis
• Report Creation
• Reconciliation
• JavaScript
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook

Soft Skills

• Good Communication Skills
• Interpersonal Skills
• Multi-tasking Ability
• Customer Centricity
• Deadline Management