Fund Services Supervisor – Loan Operations

Jobtailor; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Jobtailor in Hyderabad, India, seeks an experienced leader to guide a team of analysts in Loan Administration. You will ensure SLAs are met, manage risks, and partner with clients, vendors, and service providers to resolve issues efficiently.

The role includes staff development, KPI governance, and helping onboard new clients. The ideal candidate has 4+ years in financial services, knowledge of fixed income and derivatives, and strong communication skills.

Qualifications

• Bachelor or Master degree in a relevant field.
• 4+ years in Financial Services with experience in leading people.
• Knowledge of Hedge Funds, Mutual Funds, Fixed Income and derivative products.
• Excellent communication and customer service skills.
• Experience mentoring and coaching staff.

Responsibilities

• Oversee a team of analysts to meet SLAs in an effective and efficient fashion.
• Escalate client or staffing issues to the Manager in a timely manner.
• Collaborate on KRIs and KPIs with mitigations around risk and resource constraints.
• Liaise with providers, vendors, agents, counterparties and clients to resolve issues promptly.
• Review portfolio risk materiality with respect to unsupported cash and position differences.
• Contribute to projects related to Loan Administration and processing.
• Support staff migration of tasks from other locations and onboarding of new clients.
• Engage in regular staff development conversations and drive goal achievement.
• Contribute to hiring processes and identify suitable candidates.

Skills

Team Leadership

Risk Management

Loan Administration

Customer Service

Mentoring and Coaching

Communication

Education

Bachelor or Master degree

Job description

Responsibilities

• Oversee and support a team of analysts, to ensure Service Level Agreements are met in an effective and efficient fashion.
• Escalate client or staffing issues to your Manager in a timely manner.
• Work with your Manager on KRIs and KPIs and collaborate on mitigating plans around risk and resource constraints.
• Liaise with service providers, vendors, agents, counterparties and clients to ensure the timely resolution of issues and exceptions.
• Review and assess the materiality of portfolio risk with respect to unsupported cash and position differences, as part of the sign off process.
• Contribute towards projects and initiatives that aim to drive the business forward, as it relates to Loan Administration and processing.
• Engage in the migration of tasks from other locations into your team, to ensure a seamless transition, along with the conversion or launches of any new clients, as it relates to Loan holdings.
• Actively engage in staff development conversations with the analyst team on a regular basis, to ensure members of the team understand their goals and continuously working towards them.
• Contribute to the hiring process and seek the right candidates for the team.

Requirements

• Bachelor or Master level degree.
• 4+ years in Financial Services with experience in leading people.
• Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
• Excellent communication skills.
• Strong customer service skills.
• Experience mentoring and coaching staff.
• Knowledge of Hedge or Mutual Funds.
• Professional accounting designation is an asset.

Core Competencies

Demonstrates expertise in Financial Services with a focus on team leadership, risk management, and client relations. Proficient in Loan Administration and has a strong understanding of Domestic, Global, and OTC security markets.

Highest-signal resume keywords

• Team Leadership
• Risk Management
• Loan Administration
• Customer Service
• Mentoring and Coaching

Hard Skills

• Financial Services
• Portfolio Risk Assessment
• Fixed Income Knowledge
• Derivative Product Knowledge
• Hedge Fund Knowledge
• Mutual Fund Knowledge

Soft Skills

• Excellent Communication Skills
• Strong Customer Service Skills

Certifications & Qualifications

• Professional Accounting Designation

Industry Keywords

• Service Level Agreements
• Key Risk Indicators
• Key Performance Indicators
• Client Relations
• Staff Development