Commitment Desk Analyst

Jobtailor; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Jobtailor in Bengaluru, India seeks a detail‑oriented customer service associate to assist customers with registrations, pricing commitments, and loan deliveries, while handling high call volumes and complex negotiations.

You will work in the mortgage/finance domain, applying company policies, resolving escalations, and supporting post‑funding adjustments. This role requires a minimum of a high school diploma, 1+ year call center experience, and strong analytical and organizational skills.

Qualifications

• High School degree or equivalent is required; college degree preferred.
• 1+ year of experience in a call-center environment is required; outside sales, retail, or customer service experience preferred.
• Mortgage banking, banking, or finance experience helpful.
• Able to work independently, meet deadlines, be detail‑oriented, and have excellent organizational skills.
• Strong analytical and problem‑solving skills with a high degree of accuracy.
• No documented disciplinary action in the past 12 months.
• Appraisal rating of ‘Effective Performance’ or above in the most recent performance cycle.
• Completed at least 9 months in the current role.

Responsibilities

• Assists customers with registering and locking individual mandatory and best‑effort flow commitments.
• Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT.
• Develops a full understanding of the correspondent lending product menu, product guidelines and pricing and is able to discuss with and explain to customers.
• Determines product eligibility and prices loan commitments while entering and/or changing loan data.
• Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re‑pricing, and negotiations to control exposure and hedge risks.
• Researches and evaluates post‑funding adjustment requests from correspondents and sales.
• Handles escalated customer service issues, pricing exceptions and special negotiations.
• Resolves customer issues regarding registrations, pricing, and loan delivery.
• Manages extremely high call volume with varying levels of urgency.
• Engages in special projects as required.

Skills

1+ year call-center experience

Independent work

Deadline-oriented

Detail-oriented

Organizational skills

Analytical skills

Problem solving

Disciplinary-free record

Effective performance rating

9+ months in current role

Education

High School degree or equivalent; College degree preferred

Job description

Responsibilities

• Assists customers with registering and locking individual mandatory and best‑effort flow commitments.
• Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT.
• Develops a full understanding of the correspondent lending product menu, product guidelines and pricing and is able to discuss with and explain to customers.
• Determines product eligibility and prices loan commitments while entering and/or changing loan data.
• Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re‑pricing, and negotiations to control exposure and hedge risks.
• Researches and evaluates post‑funding adjustment requests from correspondents and sales.
• Handles escalated customer service issues, pricing exceptions and special negotiations.
• Resolves customer issues regarding registrations, pricing, and loan delivery.
• Manages extremely high call volume with varying levels of urgency.
• Engages in special projects as required.

Requirements

• High School degree or equivalent required; College degree preferred.
• 1+ year of experience in a call‑center environment; outside sales, retail, or customer service experience preferred.
• Mortgage banking, banking, or finance experience helpful.
• Able to work independently, meet deadlines, be detail‑oriented, and have excellent organizational skills.
• Strong analytical and problem‑solving skills with a high degree of accuracy.
• No documented disciplinary action in the past 12 months.
• Appraisal rating of ‘Effective Performance’ or above in the most recent performance cycle.
• Completed at least 9 months in the current role.