Commi

Hyatt Hotels Corporation; Raipur; On-site; INR 180,000 - 240,000; Full time

Job summary

Hyatt Hotels Corporation in Raipur seeks a Front Office Associate to welcome guests, ensure an exceptional stay, and upsell services while maintaining high grooming standards.

You may rotate within the Rooms division and other departments as assigned; report complaints, balance cash, and handle opening/closing procedures. A diploma in hospitality and a minimum of 2 years in hotel operations are preferred.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.
• Ideally you have a relevant degree or diploma in Hospitality or Tourism management.

Responsibilities

• Welcome guests and ensure an exceptional staying experience; create lasting memories and relationships.
• Balance cash reports and remittance envelopes; perform opening and closing procedures.
• Utilize upselling techniques to maximize guest satisfaction and revenue; report guest complaints to supervisors.
• Maintain grooming and hygiene standards and coordinate with other departments as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Upselling techniques

Education

Diploma in Hospitality or Tourism management

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Our family is always growing. Want to be in the know?