Commercial Operations Manager

Toluna; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Toluna, a global insights company, is seeking a mid-level Commercial Operations associate in Gurugram to support client development directors and drive sales processes. You will handle documentation, quotes, and delivery timelines while coordinating with Operations, Project Management, and Finance to ensure accuracy and completeness across the sales lifecycle.

The role offers exposure to fast-paced client work, opportunities to grow within a global team, and the chance to contribute to strategic

Qualifications

• College-level training in market research; a degree preferred.
• Proficient in Excel and computer literacy.
• 3–5+ years inside sales or customer service experience.
• Ability to learn quickly in a fast-paced environment.

Responsibilities

• Promote and secure orders from existing and potential clients.
• Prepare quotes, terms, delivery dates, and service obligations.
• Keep abreast of products, market conditions, competitive activities, and trends.
• Provide management with reports on client needs, problems, and market situation.
• Submit periodic reports detailing activity and sales volume.
• Monitor project progress and resolve problems as they arise.
• Maintain project files and audit trails.
• Maintain strong client relationships and report deliverables to ensure satisfaction.
• Conduct follow-up calls to ensure satisfaction with agreements.
• Assist in training new hires within sales and support teams.

Skills

Sales mindset

Communication skills

Problem solving

Organizational skills

Independent working

Education

Bachelor's degree or college degree in market research or related field

Tools

Excel

Job description

At Toluna, we keep the world’s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we’ve been a leader in consumer insights, and today we’re at the center of our industry’s biggest shift: the move to AI-powered research grounded in real human truth.

Clients come to us because we’ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we’ve been developing in-house since 2019, always‑on platforms, and a 79M+ validated consumer community across 100+ countries.

Introduction:

This a mid-level role within the Commercial Operations team is designed to build foundational skills in account management and sales support. The successful candidate will gain experience managing multiple sales activities while supporting Client Development Directors, enabling the sales team to focus on client engagement and business growth. In addition, this role will partner closely with Operations, Project Management, and Finance throughout the sales process to ensure all required documentation, approvals, and supporting materials are accurate and complete.

Responsibilities:

• Promote, sell and secure orders from existing and potential clients.
• Prepare documents such as price quotes, terms of the sale, delivery dates and service obligations
• Keep abreast of products, applications, technical services, market conditions, competitive activities, advertising and promotional trends.
• Provide management with written and oral reports on client needs, problems, interests, market situation, competitive activities and potential new products and services.
• Submit periodic reports detailing activity and sales volume.
• Continually monitor project progress and resolve problems as they arise.
• Maintain project files, including complete documentation and audit trail.
• Maintain strong relationship with the client during the entire project process, reporting regularly to the client on their deliverables to ensure outstanding customer satisfaction.
• Conduct follow‑up calls to all your clients to ensure satisfaction with all agreements reached during the sales process.
• Will handle special projects as determined by the manager. This activity is required to be promoted to the next level within this job family.
• Assist in the training of new hires within the sales and support teams.

Your Profile:

• Successful completion of college level training in the areas of market research. A college degree is preferred.
• Must be computer literate – proficient in excel.
• Demonstrated problem solving and organizational skills.
• Demonstrated ability to learn to work independently in a fast‑paced environment.
• Must be detail oriented, flexible and resourceful.
• Must adhere to the highest level of customer satisfaction standards in the industry.
• Must be able to communicate effectively both verbally and in writing.
• Sales minded individual with 3-5+ years inside sales or customer service experience.
• Market research industry experience a plus.

Our Values:

• Acting with Ownership- Demonstrating individual accountability
• Bringing a forward mindset- Being action‑oriented, bold and entrepreneurial
• Collaborating with Curiosity- Exhibiting teamwork through togetherness
• Discussing openly, committing jointly- Sharing your views openly
• Embracing empathy- Being egoless & caring

What we Offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Join our global team. We welcome big thinking and reward great work