Role Overview
Own the commercial layer between sales, operations and finance pricing, contracts, bids, and margins on both the customer and vendor side.
Key responsibilities
Pricing and deal structuring
- Build and maintain pricing for devices, software subscriptions, AMC and installation services
- Review and approve non-standard pricing; run deal-level P&L analysis workings before quotes go out
- Structure commercial models (capex vs. subscription, bundled vs. unbundled, rate-card vs. fixed-fee) and flag where a proposed structure erodes margin or cash flow
Bids, tenders and proposals
- Own end-to-end response to RFPs/RFQs and government/PSU tenders eligibility checks, BOQ costing, EMD/PBG arrangements, commercial bid formats
- Maintain a repository of past bids, rate benchmarks and win/loss reasons
Contracts and terms
- Draft, review and negotiate customer and vendor contracts, POs, work orders, SLAs and vendor agreements in coordination with legal
- Track commercial obligations payment milestones, penalty and LD clauses, price escalation, exit terms — and ensure operations knows what has been committed
Vendor and procurement commercials
- Negotiate rate cards with installation, logistics and hardware vendors; run comparative evaluations and close rate gaps in scope
- Monitor vendor performance against agreed rates and SLAs
Collections
- Ensure clean handover from order booking to invoicing; resolve billing disputes
- Drive collections follow-up with sales and finance; report ageing and stuck receivables
Reporting
- Produce deal, customer and product-level margin analysis; supply commercial inputs into product-wise P&L
- Report monthly on order book, realised vs. estimated margin, revenue leakage and receivables
- Flag loss-making accounts or contracts up for renegotiation
Qualifications and experience
- 5–10 years in commercial, contracts, pricing or business finance roles, preferably in technology, industrial products, logistics or infrastructure
- High attention to detail with numbers and contract language
- Comfortable operating between sales urgency and finance caution
- Documents decisions rather than relying on verbal agreement