Collections Executive - Retail Microfinance Banking

Tata Capital Finance Ltd; Dhenkanal; On-site; INR 201,000 - 357,000; Full time

Job summary

Tata Capital Finance Ltd in Dhenkanal is seeking a Collections Executive for Retail MFB collections. You will drive the collection process across multiple sources to reduce outstanding amounts while maintaining client relationships.

Key duties include negotiating payment schedules, tracking delinquency by bucket and DPD, handling customer service for collection issues, processing refunds and adjustments, and coordinating with agencies for tracing defaulters. Prior graduate qualification required.

Qualifications

• Graduate qualification required.

Responsibilities

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s situation.
• Monitor portfolio for buckets and DPD to reduce delinquency.
• Provide efficient customer service on collection issues and process refunds/adjustments.
• Track non-payments, perform account reconciliations and issue credit memos where needed.
• Update customer files with contact history and debt information.
• Trace defaulters with the agency’s tracing team and suggest remedial actions.
• Coordinate with sales and senior management to accelerate collections and support repossession when required.
• Ensure compliance with audit/regulatory bodies and company policies.

Skills

Negotiation

Customer service

Account reconciliation

Debt recovery

Education

Graduate

Job description

Collections Executive - Retail MFB - Collection - Dhenkanal - Mandawali - J Grades

Key Objective of the Job:

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate