Collections Executive - Retail MFB

Tata Capital; Anantapuramu District; On-site; INR 300,000 - 550,000; Full time

Job summary

Tata Capital in India seeks a collections professional to drive the receivables collection process across multiple sources, reducing outstanding amounts and average days past due while preserving client partnerships. You will negotiate payment schedules, monitor delinquency by bucket and DPD, and coordinate with agency tracing teams to recover assets when required.

Strong customer service and regulatory compliance are essential.

Qualifications

• Graduate degree is required.

Responsibilities

• Correspond with multiple sources to negotiate payment schedules that suit the customer's situation while recovering debt.
• Monitor portfolio by bucket and DPD to control delinquency and focus on non-starters.
• Provide efficient customer service for collection issues, process refunds, adjustments, and resolve discrepancies and short payments.
• Monitor non-payments and irregularities, make calls, adjust accounts, write off small balances, and process credit memos where necessary.
• Update customer files with contact times/dates and document information shared about debt.
• Trace defaulters with the agency's tracing team and suggest remedial action.
• Identify defaulting accounts and investigate reasons while maintaining healthy customer relationships.
• Enlist sales and senior management when necessary to accelerate collection processes and support repossession actions with legal/police help.
• Ensure compliance to audit/regulatory bodies and company policies.

Education

Graduate

Job description

Key Objective of the Job:

To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:

Graduate