Collections Executive - Retail MFB - Collections - Kottampatti - Trichy Main Road - J Grades

Tata Capital; Madurai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital in Madurai is seeking a Graduate Collections Officer to drive receivables and negotiate payment plans while preserving customer relationships. The role emphasizes reducing outstanding balances and accurate account updates.

You will coordinate with various sources, monitor delinquency by bucket/DPD, and support necessary actions to recover dues, ensuring compliance with policies and audits. This position offers exposure to end-to-end collections with an emphasis on professional

Qualifications

• Graduate degree required.
• Experience in collections or receivables is a plus.
• Strong communication and negotiation skills required.

Responsibilities

• Drive collection of receivables across multiple sources.
• Negotiate payment schedules that fit customer circumstances while protecting company value.
• Monitor delinquencies by bucket and DPD; focus on non-starters.

Skills

Negotiation

Customer service

Account reconciliation

Communication

Education

Graduate

Job description

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer's current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency's tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification:Graduate