Collection Executive

Tata Capital Finance Ltd; Bulandshahr; On-site; INR 223,000 - 290,000; Full time

Job summary

Tata Capital Finance Ltd. is seeking a Collection Executive for Retail MFB in Anupshahr to drive receivables across multiple sources and reduce aging while maintaining customer partnerships.

The role involves negotiating payment schedules, tracing defaulters, handling account adjustments, and ensuring compliance with policies and regulations. Graduate candidates preferred.

Qualifications

• Graduate degree required.

Responsibilities

• Negotiate payment schedules with multiple sources to suit customer needs while preserving debt recovery.
• Track portfolio for assigned area and monitor delinquency by bucket and DPD; focus on non-starters.
• Provide efficient customer service on collection issues; process refunds and account adjustments; resolve discrepancies and short payments.
• Monitor customer accounts for non-payments and delays; make customer calls and process credit memos as needed.
• Update customer files with contact attempts and information provided to customers about debt.
• Trace defaulters with agency tracing team and recommend remedial actions.
• Identify defaulting accounts and investigate causes while maintaining customer relationships.
• Coordinate with sales and senior management to accelerate collections; assist in repossession and legal/police actions where required.
• Ensure compliance with audits/regulatory bodies and company policies.

Skills

Negotiation

Customer service

Debt collection

Account reconciliation

Communication

Education

Graduate

Job description

Collection Executive - Retail MFB - Collections - Anupshahr - Mori Gali - J Grades

Key Objective of the Job:

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.

Major Deliverables:

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
• Provide efficient customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments
• Monitor and maintain customer account details for non - payments, delayed payments, and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
• Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action.
• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate