Collections (Executive and Senior Executive)

Jobgether SRL; India; Hybrid; INR 450,000 - 630,000; Full time

Benefits offered by this job

Work-from-home during Australia shift

Hybrid work model

International exposure

Job summary

Jobgether SRL seeks a Collections Executive/Senior Executive based in India to manage customer collections and support healthy cash flow across the AR cycle.

Responsibilities include contacting customers, resolving disputes, reconciling accounts, and maintaining accurate records while collaborating with finance teams. Experience in OTC, SAP Finance, and Excel is preferred; Australia-shift exposure is mentioned.

Qualifications

• Graduate or postgraduate with OTC/AR experience.
• 2–4 years for Executive, 4–6 for Senior Executive.
• Familiar with OTC/AR processes and collections.

Responsibilities

• Proactively contact customers via email/phone to follow up on overdue invoices and drive cash inflows.
• Review AR aging and issue reminders and escalation notices.
• Investigate and resolve billing disputes and unapplied cash by coordinating with customers and internal teams.
• Record payment promises, monitor and follow up on commitments to ensure receipts.
• Reconcile customer accounts to maintain accurate balances for cash forecasting.
• Monitor payment behavior and flag high-risk accounts for credit review.
• Generate collection reports and maintain records for audit and compliance.
• Build relationships with customer finance contacts and propose process improvements.

Skills

Communication skills

Independent working

Team player

Time management

Education

Bachelor's degree in Commerce or related field

Tools

SAP Finance

ERP

Excel

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Collections (Executive and Senior Executive) based in India.

This role is responsible for managing customer collections and supporting healthy cash flow across the accounts receivable cycle. You will proactively engage customers to recover overdue payments, reduce Days Sales Outstanding, and maintain accurate receivables. The position combines customer communication, billing dispute resolution, account reconciliation, and credit risk awareness. You will collaborate closely with finance and internal teams to resolve payment issues and improve collection outcomes. The role operates in a fast-paced, high-growth environment where adaptability and initiative are highly valued. With exposure to international operations and Australia-shift working hours, this is an opportunity to build strong expertise in OTC and collections processes.

Accountabilities

• Proactively contact customers through email, phone, and customer portals to follow up on overdue invoices, communicate payment expectations, and drive timely cash inflows.


• Review accounts receivable aging reports, prioritize collection activities based on outstanding balances and aging buckets, and issue systematic reminders and escalation notices.


• Investigate and resolve billing disputes, discrepancies, unapplied cash, and other issues that may delay payment by coordinating with customers and relevant internal teams.


• Record customer promises to pay, monitor commitments, and conduct timely follow-ups to ensure agreed payments are received.


• Reconcile customer accounts to maintain accurate outstanding balances and provide relevant inputs to finance teams for cash flow forecasting.


• Monitor customer payment behavior, identify deteriorating or high-risk accounts, and elevate non-responsive or financially concerning accounts for appropriate credit review and senior management attention.


• Generate collection performance reports, maintain accurate records for audit and compliance purposes, and ensure collections are posted and disputes are addressed before financial close.


• Build professional relationships with customer finance contacts while identifying and implementing process improvements that can strengthen collection effectiveness and operational efficiency.

Requirements

• Graduate or postgraduate qualification, including B.Com/Honors or a bachelor’s degree with relevant experience in Order-to-Cash (OTC) operations, Accounts Receivable, or related finance processes.


• For the Executive level, 2–4 years of relevant experience is expected; for the Senior Executive level, 4–6 years of relevant experience is required.


• Strong knowledge of collections and the Accounts Receivable cycle, with practical experience in an OTC or shared services/customer-facing environment.


• Working knowledge of SAP Finance, ERP and accounting systems, along with familiarity with operational tools, applications, performance metrics, and advanced Excel and spreadsheet capabilities.


• Understanding of standard operating procedures, financial accounting, reporting, accounts receivable ledger management, and collection performance tracking.


• Strong verbal and written communication skills, including the ability to present information clearly and collaborate effectively with colleagues and customer finance contacts at different levels.


• Ability to work independently, remain self-motivated, initiate change, and adapt effectively within a rapidly changing, high-growth environment.


• A collaborative team-player mindset with the ability to manage priorities, communicate professionally, and support continuous improvement initiatives.

Benefits

• Opportunities to work within international OTC and Accounts Receivable operations, with exposure to customer-facing collections and finance processes.


• Work-from-home arrangement during the Australia shift based on project requirements.


• Following the transition period, the role will move to a hybrid work-from-office model in line with applicable workplace guidelines.


• Flexibility to travel when required by business needs during the transition period.


• Working schedule of 8.5 hours per day aligned with the Australia shift, with the possibility of an earlier shift start following the transition review.


• Professional development through hands-on experience in collections, SAP Finance, financial reporting, reconciliation, credit risk, and cash flow management.