Accounts Receivable Collections Associate

Ernst & Young LLP ( EY India ); Bengaluru; On-site; INR 420,000 - 700,000; Full time

Job summary

EY India is seeking an Associate - AR Collections to manage accounts receivable collection activities within a high-performing Controlling Finance team. The role focuses on driving timely payments, client interaction, and collaboration with internal departments to improve cash flow and reduce disputes.

Based in GDS India, you will handle a portfolio of client accounts, maintain detailed records, and escalate issues as needed while supporting overall cash targets for the organization.

Qualifications

• Minimum one year experience in a similar AR role in a fast-paced environment.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• Ability to build relationships with clients and internal departments.

Responsibilities

• Collecting accounts receivable balances for a portfolio of clients at firm level by taking ownership of collection activity and client payment performance
• Aim to maximise cash for the business
• Building external client relationships to understand client payment behaviours and methods, client approvals and internal processes
• Engaging with client facing teams to support collection activities
• Identifying collection delays early and escalating disputes
• Maintaining client information data to support lessons learned
• Dealing with incoming internal & external customer queries
• Achieve set monthly team cash targets and maintain high volume of follow up calls
• Keeping a detailed record of collection activities

Skills

Accounts Receivable

Collections

Communication

Client relationships

Attention to detail

Job description

Associate - AR Collections

Job Title: Associate-Accounts Receivable-Collections

Location: GDS India

Department: Accounting & Controlling

Reports To: Supervising Associate - AR

The Accounts Receivable associate is a member of a high performing and mixed rank team led by the Controlling Finance Lead. This role sits within the Controlling team which helps the business create success by managing risk, mitigating fraud, ensuring compliance with regulatory requirements and Firm policy, driving quality, consistency and efficiency across the accounts receivable processes. The opportunity: As part of a Collections team, you will manage a portfolio of client collection activity across UK, incorporating all services lines across the business. This role is key to the business cash performance with primary focus on driving timely payments and early escalation of known delays. This is a great opportunity to enhance the collection function and provide client collection support in your role, as a trusted business advisor. It is a proactive, solution driven and challenging role working alongside other finance teams.

Key Responsibilities

• Collecting accounts receivable balances for selected portfolio of clients, at firm level, by taking ownership of collection activity & client payment performance
• A key objective would be to maximise cash for the business
• Building external client relationships to understand client payment behaviours & methods, client approvals & internal processes
• Engaging with client facing teams to support collection activities
• Identifying collection delays early and escalating disputes
• Maintaining client information data to support lessons learned
• Dealing with incoming internal & external customer queries
• Achieve set monthly team cash targets and maintain high volume of follow up calls
• Keeping a detailed record of collection activities

Skills and Attributes for Success

• Confident, with a proven ability to challenge appropriately at all levels
• Ability to balance multiple priorities by considering risk, importance, and level of urgency
• Ability to adapt or flex the style, as necessary
• Demonstrate a solution driven mind-set
• Commercial awareness
• Strong communication skills
• Good team player

To qualify for the role, you must have

• Minimum one year experience in a similar role in a fast-paced environment
• Excellent communication, research, problem-solving, and time management skills
• High level of accuracy, efficiency, and accountability
• Attention to detail
• Ability to build relationships with clients and internal departments
• Familiarity with relevant tools, technologies, and software that are essential for the role

What we look for

You will be an experienced Trusted Business Advisor with a passion for providing exceptional client service to your stakeholders whilst maintaining high levels of customer service for internal stakeholders.

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance.

Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Plus, we offer

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements.

We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.