Collection Officer - Two Wheeler Loans - Soft Bkt

SkillLabs; Nayagarh; On-site; INR 500,000 - 700,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India is seeking an Operations Coordinator to manage portfolio allocation to vendors, monitor performance, and ensure timely resolutions of complex customer cases.

You will coordinate with agency resources, handle repo processes, billing closures within 60 days, and liaise with legal teams on defaulter actions, with a focus on improving field-level execution. Strong organizational and communication skills are required to manage audits, CRM queries, and IT

Responsibilities

• Allocation of portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and Repo kits periodically.
• Agency billing closure within 60 days after work completed month.
• Ensure prior approvals in repo cases and help manage repo issues.
• Handling collection/repo related customer service issues and escalations.
• Coordinate with legal team for initiating legal actions against chronic defaulters and dealing with enforcement agencies.
• BKT resolution with agency and FO levels need to be tracked & reviewed.
• Flow rates to next BKT to be restricted on the location you are handling.
• Remove non-performing FOs and recruit/train fresh team as needed.
• CRM queries to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implement actions at field level.
• Receipt book discrepancies to be discussed with agency and ensure no reoccurrence.
• HHT 100% utilization and report to ACM / RCM regularly.
• HHT not working, inform IT team for needed support.

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.