Collection Officer - Two Wheeler Loans

SkillLabs Resource Services Pvt. Ltd.; Sambalpur; In loco; INR 250.000 - 380.000; Tempo pieno

Descrizione del lavoro

SkillLabs in Sambalpur, Odisha, is seeking a field operations coordinator to manage vendor portfolios, coordinate with agencies, and plan for effective call resolution. The role involves ensuring receipt/book audits, repo management, and timely billing closure, with cross-functional collaboration across legal, finance, and IT teams.

The candidate will drive field workflows, monitor performance, and ensure adherence to turnaround targets while supporting customer service resolutions in a dynamic

Mansioni

• Allocate portfolios to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books, Repo kits, and perform periodic verifications.
• Close agency billing within 60 days after work completed.
• Obtain prior approvals in repo cases and manage related issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters.
• Track BKT resolution with agency and FO levels.
• Ensure HHT utilization and report to ACM/RCM regularly.

Descrizione del lavoro

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.