Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Ludhiana; On-site; INR 400,000 - 600,000; Full time

Job summary

SkillLabs in Punjab is seeking an experienced collection specialist to manage portfolio allocations, coordinate with agencies, and ensure timely recovery of payments across LMV, TW, 3W, LCV, MCV, HCV segments. The role demands strong data handling and independent execution to meet targets.

The candidate will oversee CRM queries, audit processes, and collaboration with field teams and agencies to drive performance and compliant recoveries.

Qualifications

• 2-3+ years in collections across automotive segments (LMV/TW/3W/LCV/MCV/HCV).
• Experience managing collection agencies and vendors.
• Excellent data management and reporting skills.
• Ability to perform individually and drive results.

Responsibilities

• Allocate portfolios to vendors based on past performance and capacity.
• Review and assign cases with FOS/TL; monitor disposition codes.
• Coordinate with agency resources and plan calls for better resolutions.
• Audit receipt books and repo kits; ensure timely auditing.
• Close agency billing within 60 days post-work month; maintain approvals.
• Escalate and manage repo-related issues; liaise with legal teams when needed.
• Track and review BKT resolutions with agency and field offices.
• Ensure field team alignment on flow rates and performance targets.
• Address CRM queries; ensure timely closure of issues.
• Respond to audit findings and prevent recurrence in the field.

Skills

Collection experience

Agency management

Data management

Independent worker

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer