Collection Officer - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Unnao District; On-site; INR 300,000 - 540,000; Full time

Job summary

SkillLabs in Uttar Pradesh is seeking a Field Operations Coordinator to allocate portfolios to vendors based on past performance and FOS availability, and to review cases with FOS/TL while assigning work by disposition. You will coordinate with agency resources and plan calls to ensure timely resolutions.

Responsibilities include managing receipt book and repo kit audits, closing agency billing within 60 days, obtaining prior approvals in repo cases, handling collections and escalations,

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work according to disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Manage receipt book and repo kits allocation and perform periodic audits.
• Close agency billing within 60 days of the work completed month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo related customer service issues and escalations.
• Coordinate with legal team for initiating actions against chronic defaulters.
• Track BKT resolution with agency and FO level.
• Restrict flow rates to the next BKT for the location handled.
• Remove non-performing FOs and recruit/train fresh team as required.
• Close CRM queries as per the TAT assigned.
• Revert RCU audit queries before TAT and implement actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working to arrange support.

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.