Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Buldhana District; On-site; INR 500,000 - 750,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India is seeking an Operations professional to manage vendor allocations, review cases with FOS/TL, and coordinate with agencies to enable timely resolutions.

The role includes ensuring audit trails for receipts, repo kits, and billing cycles, handling customer service escalations, and coordinating legal actions against chronic defaulters while monitoring field performance.

Qualifications

• Experience coordinating with multiple teams and vendors.
• Ability to plan and optimize call resolution workflows.
• Familiarity with agency billing and repo processes.

Responsibilities

• Allocation of portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work according to disposition codes.
• Coordinate with agency resources and plan calls for better resolutions.
• Audit receipt books and repo kits, ensuring accuracy.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and aid agencies with repo issues.
• Handle collections/repo related customer service issues and escalations.
• Coordinate with legal team on actions against chronic defaulters.
• Track flow rates to next BKT and manage locations.
• Replace non-performing FOs and recruit/train new teams as needed.
• Close CRM queries within assigned TAT.
• Address RCU audit queries and implement actions at field level.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure HHT utilization and report to ACM/RCM regularly.
• Inform IT when HHT not working and request support.

Skills

Coordination

CRM management

Stakeholder management

Call planning

Tools

CRM software

Job description

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.