Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Virudhunagar; Sur place; INR 290 000 - 424 000; Plein temps

Résumé du poste

SkillLabs Resource Services Pvt. Ltd. in Tamil Nadu seeks a Collections Specialist to manage automotive portfolio collections and liaise with agencies for timely resolutions. You will allocate portfolios, review cases, and ensure efficient repo handling and billing cycles.

The role requires 2–3 years of collection experience, strong data management, and the ability to work independently as an individual performer within a dynamic team.

Qualifications

• Experience handling collections in automotive segments (LMV, TW, 3W, LCV, MCV, HCV).
• Strong data management and reporting capabilities.
• Ability to coordinate with multiple agencies and internal teams.

Responsabilités

• Allocation of portfolio to vendor based on performance and availability.
• Review cases with FOS/TL and assign work according to disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt books and repo kits, and ensure accuracy.
• Close agency billing within 60 days after month end work completed.

Connaissances

Data management

Stakeholder coordination

Agency management

Attention to detail

Description du poste

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer