Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Bilaspur District; On-site; INR 300,000 - 540,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in Bilaspur district, India, seeks an experienced Collections Specialist to manage vendor portfolios, monitor performance, and coordinate with agencies for timely recoveries.

The role requires 2–3 years in automotive collections, experience with collection agencies, and strong data management skills. Independent work style is essential for achieving targets.

Qualifications

• 2-3 years of collection experience in automotive segments (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Demonstrated ability to perform independently

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and plan work assignments by disposition code.
• Coordinate with agency resources and plan calls to resolve cases effectively.
• Audit receipt books and repo kits; ensure accuracy.
• Close agency billing within 60 days after month-end work completed.
• Ensure repo-related approvals and manage repo issues with agencies.
• Handle customer service escalations related to collections and repos.
• Coordinate with legal to initiate actions against chronic defaulters and interact with enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Control flow rates to next BKT based on location handled.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries within the assigned TAT.
• Revert to JIT audits and implement field-level actions within committed TAT.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT not working and seek support.

Skills

Data management

Agency management

Collection experience

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer