Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Jam Jodhpur; In loco; INR 167.000 - 335.000; Tempo pieno

Descrizione del lavoro

SkillLabs Resource Services Pvt. Ltd. is seeking an experienced collections professional in Gujarat, India.

The role focuses on allocating portfolios to vendors, coordinating with agencies, and ensuring timely repo processes and billing closures. You will review cases, plan calls, and handle escalations while ensuring compliance with internal policies. The ideal candidate has 2–3 years of collection experience in automotive products, and strong data management and independent working

Competenze

• 2–3 years of collection experience in automotive products such as LMV, TW, 3W, LCV, MCV, HCV.
• Experience in managing collection agencies and resolving disputes.
• Strong data handling and reporting skills.
• Demonstrated ability to work independently and meet targets.

Mansioni

• Allocation of portfolio to vendors based on past performance and availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolutions.
• Handle repo-related processes: receipt books, audits, and audits reconciliation.
• Ensure agency billing closure within 60 days after work completion month.
• Assist with repo approvals and issue management with enforcement agencies.
• Manage customer service escalations related to collections and repo.

Conoscenze

Collection management

Agency coordination

Data management

Individual contributor

Strumenti

CRM software

Descrizione del lavoro

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer