Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Khanna; On-site; INR 300,000 - 500,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in Khanna (Punjab) is seeking a results-driven Collections Associate to manage automotive receivables.

You will allocate portfolios to agencies, plan calls, review cases, and ensure timely closure of resolutions with agencies. Strong data handling and independent performance are essential for success. You will coordinate with agencies, audit receipts and repo kits, support legal actions against chronic defaulters, and drive error-free billing within set

Qualifications

• 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies and driving resolutions.
• Proven data management skills and ability to work independently.

Responsibilities

• Allocate portfolios to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work according to disposition codes.
• Coordinate with agency resources for call planning and resolution support.
• Audit receipt books and repo kits; ensure timely and accurate allocation.
• Close agency billing within 60 days of the work completed month.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collections/repo-related customer service issues and escalations.
• Coordinate with legal team to initiate actions against chronic defaulters.
• Track and review BKT resolutions with agencies and FO levels.

Skills

Collection experience

Agency management

Data management

Individual performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer