Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Surat; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs in Surat, Gujarat seeks an experienced Collections Executive to manage portfolio allocations, coordinate with agencies, and ensure timely recoveries across LMV, TW, 3W, LCV, MCV, HCV segments.

You will oversee repo processes, billing closures within 60 days of work completion, and enforcement actions with legal teams, while maintaining CRM data quality and meeting TATs. The role demands strong data management, vendor liaison, and a proven high-performer mindset.

Qualifications

• 2–3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Allocate and audit receipt books & repo kits.
• Close agency billing within 60 days of work completed month.
• Ensure prior approvals in repo cases and assist with repo issues.
• Handle collection/repo customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters.
• Track BKT resolution at agency and FO levels.
• Restrict flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train fresh staff.
• Close CRM queries within assigned TAT.
• Revert RCU audit queries before TAT and implement field actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• HHT utilization 100% and report to ACM/RCM regularly.
• Inform IT for HHT not working.

Skills

Collection experience

Agency management

Data management

Individual performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer