Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Miryalaguda; On-site; INR 320,000 - 520,000; Full time

Job summary

SkillLabs is seeking a results-driven collections professional to manage automotive finance portfolios across multiple agencies. The role emphasizes vendor allocation, dispute resolution, and compliant repo processes within defined TATs.

Ideal candidates will have 2-3 years of vehicle-portfolio collection experience, strong data management skills, and a proven ability to operate independently in a target-driven environment.

Qualifications

• 2-3 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendor based on past performance and FOS availability; create adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution; provide support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for initiating actions against chronic defaulters and dealing with enforcement agencies.
• BKT resolution with agency and FO levels need to be tracked & reviewed.
• Flow rates to next BKT restricted for the location.
• Remove non-performing FOs and recruit/train fresh team as required.
• CRM queries closed as per the TAT assigned.
• RCU audit queries reverted before TAT; implement field-level actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• HHT 100% utilization and report to ACM/RCM regularly.
• If HHT not working, inform IT for support.

Skills

Collection experience

Data management

Agency management

Independent performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer