Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Agartala; On-site; INR 250,000 - 360,000; Full time

Job summary

SkillLabs is seeking a collection specialist in Tripura to manage portfolio allocations, coordinate with agencies, and resolve escalations. The role requires ensuring timely billing closures, legal follow-ups for chronic defaulters, and strict adherence to TAT across CRM and field operations.

Ideal candidates will have 2–3 years of automotive collections experience, capability to manage external agencies, and strong data management skills.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability
• Review cases with FOS/TL and assign work by disposition code
• Coordinate with agency resources and plan calls for better resolution
• Maintain receipt books and repo kits; conduct periodic audits
• Close agency billing within 60 days of month-end work
• Ensure prior approvals in repo cases and help agencies manage repo issues
• Handle collection/repo related customer service issues/escalations
• Coordinate with legal team for pursuing actions against chronic defaulters and enforcement agencies
• Track and review BKT resolution with agency and FO levels
• Control flow rates to next BKT for the location handled
• Remove non-performing FOs and recruit/train fresh team as needed
• Close CRM queries within assigned TAT
• Address RCU audit queries and implement actions at field level
• Discuss receipt book discrepancies with agency to avoid recurrence
• Achieve 100% HHT utilization and report to ACM/RCM regularly
• Notify IT if HHT is not working for required support

Skills

Collection experience

Agency management

Data management

Individual performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer