Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Kota; On-site; INR 300,000 - 500,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. seeks an experienced collections professional to manage vendor portfolios and coordinate with agency resources for efficient call planning and resolution.

You will handle repo-related processes, ensure timely invoicing, manage escalations with customers and enforcement agencies, and drive data accuracy in CRM while coordinating with legal teams for actions against chronic defaulters.

Qualifications

• Data management and reporting skills.
• Ability to coordinate with multiple agencies.
• Strong communication with internal teams and clients.
• Detail-oriented and process driven.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS / TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Audit receipt book and repo kits allocation periodically.
• Close agency billing within 60 days of the completed month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to next BKT for your location.
• Remove non-performing FOs and recruit/train fresh team as needed.
• Close CRM queries within the assigned TAT.
• Revert RCU audit queries before TAT and implement field actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• HHT 100% utilization; report to ACM/RCM regularly.
• Inform IT if HHT not working.

Skills

Data management

Agency coordination

Communication skills

Attention to detail

Tools

CRM

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer