Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Golaghat; On-site; INR 420,000 - 620,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India is seeking an experienced collections professional to manage vendor portfolios, coordinate with agencies, and ensure timely recovery.

You will lead repo-related actions, supervise field officers, maintain CRM data, and drive adherence to processes and legal actions when needed. The role emphasizes collaboration with cross-functional teams to optimize recovery efforts and ensure compliance across processes.

Qualifications

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer

Responsibilities

• Allocate portfolio to vendors based on past performance trend and FOS availability, ensuring adequate manpower.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls to improve resolution; support agencies on difficult cases.
• Allocate and audit receipt books and repo kits periodically.
• Close agency billing within 60 days after the work month.
• Ensure prior approvals in repo cases and help manage repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal team to initiate actions against chronic defaulters and liaise with enforcement agencies.
• Track and review BKT resolution with agency and FO levels.
• Restrict flow rates to the next BKT for your location.
• Remove non-performing FOs and recruit/train fresh teams as needed.
• Close CRM queries as per the assigned TAT.
• Address RCU audit queries before TAT and implement actions at field level.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Achieve 100% HHT utilization and report to ACM/RCM regularly.
• Notify IT for HHT issues requiring support.

Skills

collection experience

agency management

data management

individual performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer