Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Bihar; On-site; INR 300,000 - 500,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India seeks a collection specialist with 2-3 years of automotive portfolio experience to manage vendor allocations and repossessions. The role emphasizes coordinating with agencies, ensuring timely billing closures, and handling escalations.

You will oversee repo-related processes, perform audits on receipt books, and work with the legal team on actions against chronic defaulters. Strong data skills and independent work style are essential.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work based on the disposition code.
• Coordinate with agency resources for call planning and provide support on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically.
• Agency billing closure within 60 days of the work completed month.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo related customer service issues and escalations.
• Coordinate with legal team for actions against chronic defaulters and enforcement agencies.

Skills

Collection experience

Data management

Agency management

Team coordination

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer