Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Uttar Dinajpur; On-site; INR 500,000 - 750,000; Full time

Job summary

SkillLabs in India is seeking an experienced Collections Specialist to manage vendor portfolios, coordinate with agencies, and ensure timely closure of receivables. You will optimize field operations, handle repos, and escalate chronic defaulters with legal teams.

The role emphasizes data accuracy, independent performance, and strong communication with internal and external partners across LMV, TW, 3W, LCV, MCV, HCV segments.

Qualifications

• Excellent data management skills.
• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Independent performer with good communication and organizational skills.

Responsibilities

• Allocate portfolio to vendors based on past performance trend and FOS availability; ensure manpower capacity.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources; plan calls for better resolution and support for difficult cases.
• Manage receipt book and repo kit allocation; conduct periodic audits.
• Close agency billing within 60 days of work completion month.
• Obtain prior approvals in repo cases; help agency manage repo issues.
• Handle collection/repo related customer service issues and escalations.
• Coordinate with legal team to initiate actions against chronic defaulters; liaise with enforcement agencies.
• Track BKT flow rates; restrict as per location handling.
• Remove non-performing FOs; recruit and train new team as required.
• Close CRM queries as per set TAT; address RCU audit queries.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT for HHT issues requiring support.

Skills

Data management

Independent performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer