Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Kollam; On-site; INR 300,000 - 540,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in Kollam, Kerala is seeking a collections operations professional to allocate portfolios to vendors, review cases, and coordinate with agencies for better resolution.

You will manage repo-related issues, ensure timely billing closures, and drive field-level actions with IT and legal teams to enforce recoveries. Strong data management and independent performance are essential.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.

Responsibilities

• Allocate portfolio to vendors based on past performance and availability of Field Operations Staff.
• Review cases with FOS/TL and assign work according to disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Manage receipt book and repo kit allocation and periodic auditing.
• Close agency billing within 60 days after work is completed each month.
• Ensure prior approvals in repo cases and help agencies handle repo-related issues.
• Handle collections/repo-related customer service issues and escalations.
• Coordinate with legal team to initiate actions against chronic defaulters and liaise with enforcement agencies.
• Track BKT resolution with agency and FO levels; monitor flow rates to next BKT by location.
• Remove non-performing FOs, recruit and train new teams as needed.
• Close CRM queries per assigned TAT; address RCUs audit queries before TAT.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT for non-working HHT and required support.

Skills

Collection experience

Agency management

Data management

Independent performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer