Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Jehanabad District; On-site; INR 180,000 - 320,000; Full time

Job summary

SkillLabs in India is seeking a seasoned collections professional to manage portfolios, coordinate with agencies, and ensure timely resolution of debt recovery.

You will oversee call planning, repo/audit processes, and compliance, while maintaining data integrity and customer satisfaction.

Qualifications

• Minimum 2–3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual Performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work based on disposition codes.
• Coordinate with agency resources and plan calls for better resolution; support agencies on difficult cases.
• Receipt book and repo kits allocation and periodic auditing.
• Close agency billing within 60 days of work completion month.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries within assigned TAT; discuss receipt book discrepancies with agency.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• HHT issues reported to IT for support.

Skills

Collection experience

Agency management

Data management

Individual contributor

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer