Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Sharavasti; On-site; INR 300,000 - 600,000; Full time

Job summary

SkillLabs in Uttar Pradesh seeks a collections specialist to allocate portfolios to vendors based on performance trends and availability, and to coordinate call planning for faster resolutions. The role emphasizes independent performance and strong data management skills within a fast-paced environment.

You will manage repo-related actions, ensure compliance, collaborate with the legal team for actions against defaulters, and maintain CRM updates while meeting TAT targets.

Qualifications

• Minimum 2-3 years of collection experience in automotive products or related sectors.
• Experience in managing collection agencies and handling escalations.
• Excellent data management skills and ability to work independently.

Responsibilities

• Allocation of portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS / TL and assign work per disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Repo kits allocation and auditing; agency billing closures within 60 days.
• Ensure prior approvals in repo cases and support agency on repo issues.
• Handle customer service issues/escalations related to collections and repos.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• Track resolution metrics with agency and FO levels; monitor flow rates to next stage.
• Close CRM queries within assigned TAT and ensure field-level actionpliance.
• Audit queries must be addressed promptly and non-recurrence ensured; ensure 100% HHT utilization.

Skills

Portfolio allocation

Agency management

Data management

Independent performer

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer