Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Gadchiroli; On-site; INR 300,000 - 420,000; Full time

Job summary

SkillLabs in India is seeking a collections specialist with 2-3 years of experience in automotive product collections. You will coordinate with agencies, manage repo and payments, and ensure timely recoveries while maintaining data integrity.

The role requires independent performance and strong stakeholder management. Responsibilities include coordinating with vendors, auditing receipts, resolving escalations, and ensuring timely closure of agency billing.

Qualifications

• 2–3 years of experience in collections for automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with proactive work style.

Responsibilities

• Allocation of portfolio to vendor based on past performance trend and FOS availability.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution.
• Receipt book & Repo kits allocation and periodic auditing.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and help agencies manage repo issues.
• Handle collection/repo-related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters.
• Track BKT resolution with agency and FOs level.
• Manage flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train fresh team as needed.
• Close CRM queries within assigned TAT.
• Revert and address RCU audit queries before TAT with field actions.
• Discuss receipt book discrepancies with agencies to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT is not working and need support.

Skills

Data management

Agency coordination

Independent performer

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer