Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Visakhapatnam; On-site; INR 350,000 - 520,000; Full time

Job summary

SkillLabs in Visakhapatnam, India seeks a dedicated collections professional to oversee portfolio allocation, vendor coordination, and agency management. The role involves driving efficient recovery processes, handling escalations, and coordinating with legal for defaulter actions.

You will manage data accuracy, CRM queries, and field-level audits to ensure compliant collections operations. The ideal candidate has 2-3 years of automotive collections experience, proven agency management skills,

Qualifications

• 2-3 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer with proactive work style.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability and ensure adequate manpower capacity.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources for call planning and provide support on difficult cases.
• Audit receipt books and repo kits and monitor discrepancies.
• Close agency billing within 60 days after work completion month.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collections/repo-related customer service issues and escalations.
• Coordinate with legal to initiate actions against chronic defaulters and engage enforcement agencies.
• Track BKT resolution with agency and FO levels; monitor flow rates to next BKT.
• Replace non-performing FOs and recruit/train new team as needed.
• Close CRM queries within assigned TAT.
• Address RCU audit queries and implement corrective actions at field level.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Ensure 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT is not working and request support.

Skills

Collection experience

Agency management

Data management

Individual performer

CRM software

Tools

CRM software

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer