Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Aurangabad; On-site; INR 279,000 - 502,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. in India is seeking an experienced collections professional for automotive portfolios. You will allocate work to vendors, review cases with FOS/TL, and coordinate with agencies to ensure timely resolutions while maintaining high data integrity.

The role involves managing repo processes, billing closures within 60 days, and liaising with legal teams for actions against chronic defaulters. Strong CRM data handling and independence are essential.

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience managing collection agencies.
• Excellent data management skills.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources and plan calls for resolution.
• Audit receipt books and repo kits.
• Close agency billing within 60 days of work completion.
• Ensure repo approvals and help agencies manage repo issues.
• Handle collection/repo customer service escalations.
• Coordinate with legal for actions against chronic defaulters.
• Track BKT resolution with agency/FOs.
• Restrict flow rates to next BKT by location.
• Remove non-performing FOs and recruit/train new team.
• Close CRM queries within TAT.
• Address RCU audit queries before TAT.
• Address receipt book discrepancies.

Skills

Collection experience

Agency management

Data management

Individual performer

Tools

CRM software

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer