Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs Resource Services Pvt. Ltd.; Karimnagar; On-site; INR 400,000 - 720,000; Full time

Job summary

SkillLabs Resource Services Pvt. Ltd. seeks a skilled collections professional to manage portfolio allocation, vendor coordination, and process improvements.

You will supervise agency resources, plan call strategies, and ensure timely billing closures while maintaining strict compliance and escalation handling. The role requires 2–3 years of automotive collections experience, proficiency in data management, and a track record as an individual performer.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocation of portfolio to vendor based on past performance trends and FOS availability; ensure adequate manpower capacity.
• Review cases with FOS / TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for better resolution; support agency on difficult cases.
• Audit receipt books and repo kits; perform periodic checks.
• Close agency billing within 60 days after work completion month.
• Ensure prior approvals in repo cases and assist in repo issues.
• Handle collection/repo related customer service issues/escalations.
• Coordinate with legal team for actions against chronic defaulters and with enforcement agencies.
• Track BKT resolution with agencies and FO levels; monitor flow rates to next BKT by location.
• Remove non-performing FOs and recruit/train new team as needed.
• Close CRM queries within defined TAT; revert RCU audit queries timely.
• Inform IT if HHT is not functioning and arrange support.

Skills

Agency coordination

Data management

CRM queries handling

Tools

CRM software

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer