Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Kannur; On-site; INR 400,000 - 600,000; Full time

Job summary

SkillLabs in Kannur, India seeks an experienced collections professional for automotive portfolios (LMV, TW, 3W, LCV, MCV, HCV). You will coordinate with agencies, allocate portfolios based on performance, and ensure manpower capacity meets demand.

Responsibilities include reviewing cases with FOS/TL, planning agency calls, and closing repo-related issues; ensure CRM queries are handled within TAT.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV/TW/3W/LCV/MCV/HCV).
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocate portfolio to vendors based on past performance and FOS availability; build manpower capacity.
• Review cases with FOS/TL and assign work by disposition code.
• Coordinate with agency resources; plan calls for better resolution.
• Manage receipt book and repo kit allocation; audit regularly.
• Close agency billing within 60 days of work completion.
• Ensure prior approvals in repo cases and assist with repo issues.
• Handle collection/customer service escalations.
• Coordinate with legal team for actions against chronic defaulters.
• Track BKT resolution with agencies and FO level.
• Control flow rates to next BKT for your location.
• Recruit and train fresh FOs when removing non-performing ones.
• Close CRM queries within the assigned TAT.

Skills

Collection experience

Data management

Agency coordination

Job description

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer