Collection Manager - Two Wheeler Loans

SkillLabs; Srinagar; On-site; INR 350,000 - 550,000; Full time

Job summary

SkillLabs in Srinagar, India, is seeking an experienced Collections Specialist to strengthen recovery operations for automotive products. You will manage portfolio allocations, coordinate with agencies, and oversee repo-related processes to ensure timely resolutions.

The role demands 2–3 years of collection experience, strong data management, and proven ability to work independently within a fast-paced environment. Training and field support will be provided.

Qualifications

• 2–3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
• Experience managing collection agencies.
• Excellent data management skills.
• Individual performer with proactive approach.

Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability.
• Review cases with FOS/TL and assign work based on disposition codes.
• Coordinate with agency resources and plan calls for resolution.
• Audit receipt books and repo kits; ensure periodic accuracy.
• Close agency billing within 60 days of month-end work.
• Provide prior approvals in repo cases and support repo management.
• Handle collection/repo related customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement cases.

Skills

Collection experience

Agency management

Data management

Independent performer

Job description

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer