Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; Amritsar; On-site; INR 300,000 - 540,000; Full time

Job summary

SkillLabs in Amritsar is seeking a dedicated collections specialist to manage automotive loan portfolios. You will allocate portfolios to vendors, review cases with FOS/TL, coordinate with agency resources, and ensure timely closure of repos.

The role emphasizes strong data management, adherence to TATs, and collaboration with legal and IT teams to resolve chronic defaulters and ensure compliant processes. Candidates with 2–3 years of collection experience, experience managing agencies, and an

Qualifications

• Minimum 2-3 years of collection experience in automotive products.
• Experience in managing collection agencies.
• Excellent data management skills.
• Individual performer.

Responsibilities

• Allocation of portfolio to vendor based on past performance and FOS availability.
• Review cases with FOS / TL and assign work by disposition code.
• Coordinate with agency resources and plan calls to resolve difficult cases.
• Receipt book and Repo kits allocation and periodic auditing.
• Agency billing closure within 60 days of month completion.
• Ensure prior approvals in repo cases and assist agencies with repo issues.
• Handle collection/repo customer service issues and escalations.
• Coordinate with legal for actions against chronic defaulters and enforcement agencies.
• BKT resolution with agency and FO tracking.
• Control flow rates to next BKT for the location handled.
• Remove non-performing FOs and recruit/train fresh team.
• Close CRM queries within the defined TAT.
• RCU audit queries to be answered before TAT with field action.
• Discuss receipt book discrepancies with agency to avoid recurrence.
• HHT utilization and reporting to ACM/RCM regularly.
• Inform IT when HHT hardware is not working.

Skills

Collection experience

Agency management

Data management

Independent performer

Job description

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Roles and Responsibilities :-

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.li>
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer