Collection Manager - Lucknow

ATOM; Lucknow; Sur place; INR 1 200 000 - 2 400 000; Plein temps

Résumé du poste

Paytm in Lucknow is seeking a Senior Collections Lead to drive region-wide collections targets and oversee a sizable team of collection officers, ensuring effective flow and timely repayments.

You will monitor metrics, provide feedback, coordinate with agencies and internal teams, and support officers in legal matters as required. A strong emphasis on people management, negotiation, and leadership is essential.

Qualifications

• Achieve the area collection targets and drive flow control for the assigned region.
• Provide documented feedback on performance and progress.
• Ensure adequate feet-on-street presence across buckets and segments.
• Manage productivity metrics for Collection Officers/Agencies and the in-house team.
• Monitor performance against parameters and conduct weekly reviews with Collection executives.
• Oversee background checks of agencies and identify training needs for Collection Executives.
• Support officers in handling legal/police issues related to collections.

Responsabilités

• Lead the collections target and control flow for specified area.
• Handle a large team of collection officers and monitor productivity and performance.

Connaissances

People management

Communication skills

Negotiation skills

Leadership

Relationship building

Computers

Formation

Graduation / Post Graduation preferred

Description du poste

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

• To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.
• Ensured documented feedback.
• Ensure Adequate feet on Street availability/bucket wise /segment wise.
• Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.
• Monitoring performance against set parameters and weekly review with Collection executives.
• Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.
• Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role:

• People Management Skills.
• More than 8+ years of relevant experience in Collections role.
• Demonstrated Success and achievement orientation.
• Excellent Communication Skills.
• Negotiations skills - strong bias for driving results in a High performance environment.
• Strong Relationship and Leadership skills.
• Working Knowledge of Computers.

Education:

Graduation/ Post Graduation preferred.