Collection Manager - CV

SkillLabs; Aligarh; On-site; INR 300,000 - 540,000; Full time

Job summary

SkillLabs in India seeks a Collections Officer to manage area collections and drive targets. You will oversee rate structures, NPA control, and process adherence to SARFESI frameworks.

The role emphasizes asset verification, court receivership processes where required, and maintaining customer satisfaction by resolving issues within defined timelines.

Responsibilities

• Handle collections for the assigned area and achieve targets on resolution, flows, credit cost and roll rates.
• Keep NPAs within budget and actively work to minimize them.
• Increase fee income and develop initiatives to control vendor payouts.
• Conduct asset verifications and possession under SARFESI/Section 9 through court receivers.
• Track delinquency by bucket and DPD, and focus on nonstarters.
• Ensure customer satisfaction by quick resolution of customer issues within the TAT.

Job description

• Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure that the NPAs are kept within assigned budget and active efforts are made to minimize it.
• Increase the fee income / revenue and develop initiatives to control and reduce the amount of vendor payouts
• Conduct asset verifications and possession as per SARFESI / Section 9 process through court receivers.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT