Collections Analyst ( 6 Month Contract Role )

Dialpad; Bengaluru; On-site; INR 600,000 - 900,000; Part time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Growth opportunities

Inclusive culture

Job summary

Dialpad is seeking a Collections Analyst for a 6-month contract in Bengaluru. You will manage a portfolio of customer accounts, coordinate with Billing, Revenue, and Customer Success to secure timely payments, and drive process improvements in collections.

The role requires 3+ years in collections within a SaaS or fast-growing environment, with proficiency in AR modules and tools like NetSuite or Zendesk. Join an AI-forward team shaping modern customer experiences.

Qualifications

• 3+ years of collection experience in a fast-paced environment.
• Bachelor’s degree in business or accounting-related field.
• Accounting software experience including AR and cash modules.

Responsibilities

• Monitor portfolio of customer accounts for non-payments, delayed payments, and irregularities.
• Serve as the technical expert for queries regarding customer payments and collections on your portfolio.
• Provide in-depth collections and cash analysis for your portfolio.

Skills

Collections experience

SaaS experience

Communication skills

Independent worker

Education

Bachelor's degree in business or accounting

Tools

NetSuite

Zendesk

G-suite

Job description

Collections Analyst ( 6 Month Contract Role )

About Dialpad

Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Collections Analyst, you’ll own your customer account portfolio and help us achieve our company's financial goals. You’ll work closely with the billing, revenue, orders, and customer success teams to review each account, determine the best way to approach the client, and then execute the plan to bring in the maximum number of timely payments. You’ll also help create and implement new processes to improve our collections strategies. The ideal candidate for this position can work as part of a dynamic team and in a fluid, dynamic environment.

What you’ll do

• You will monitor your portfolio of customer accounts for non-payments, delayed payments, and other irregularities.
• You will be our technical expert for all queries regarding customer payments and incoming collections on your portfolio.
• You will be able to provide the organization with in-depth collections and cash analysis for your portfolio.
• You will partner with Customer Success, Billing & Management teams to appropriately escalate collection issues related to services, contracts, billing disputes, or customer financial concerns.
• You will help create and implement new processes to improve our collections strategies.
• You will provide recommendations for process improvements or system integrations that can help streamline analysis.
• You will assist with the implementation of new software to drive collection & cash improvements.
• Applies payments initiated through lockbox, ACH, and wire to respective customer accounts.
• Posts adjustments to respective customer accounts.
• Managing invoice disputes in accounts receivable.

Skills you’ll bring

• 3+ years of Collection experience in a fast-paced high-growth environment, preferably in a SaaS company.Bachelor’s degree in business or accounting-related field.Fast learner & self-starter with a problem-solving mentality ready to roll up their sleeves and tackle new challenges.
• Accounting software experience including the accounts receivables and cash modules
• Tools like NetSuite, Zendesk, and G-suite are a plus.
• Strong written and verbal communication skills.
• Ability to work independently and prioritize multiple projects effectively.
• Brings a strong work ethic; takes the initiative and thinks creatively to get the job done.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work , ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Dialpad’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .