Collaboration Engineer - TP3 -(Salesforce Release Manager- Gearset /Copado experience)- 5-8 Years – Pune

Global Payments; Pune District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Global Payments is seeking an experienced Collaboration Engineer - TP3 style Release Manager to lead Salesforce release governance within our Enterprise Operations. You will coordinate multi-team releases, ensure compliance, and drive smooth production deployments across Sales Cloud, Service Cloud, and Experience Cloud.

You will work with Copado, Gearset, DevOps Center, AutoRABIT, and Azure DevOps to optimize deployment processes, risk management, and change control within Agile environments.

Qualifications

• Minimum 5+ years of experience in Release/Delivery Management within enterprise technology environments.
• Experience managing releases across Salesforce environments including Sales Cloud, Service Cloud, Experience Cloud and related technologies.
• Familiarity with Salesforce deployment tools and governance processes (Copado, Gearset, DevOps Center, AutoRABIT, Azure DevOps).
• ITIL Change Management certification or equivalent experience is highly desirable.
• Salesforce certifications or experience within Salesforce platform delivery teams would be beneficial.

Responsibilities

• Plan, coordinate, and govern Salesforce platform releases across Enterprise (LOB).
• Manage end-to-end release lifecycle, including schedules, dependencies, and production deployment activities.
• Collaborate with product teams, developers, testers, architects, and business stakeholders to ensure safe, compliant releases.

Skills

Release Management

Change Management

Delivery Management

Salesforce DevOps

Stakeholder Management

Agile/Scrum

Governing Releases

Communication

Tools

Copado

Gearset

Salesforce DevOps Center

AutoRABIT

Azure DevOps

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for an Collaboration Engineer - TP3 to join our ever-evolving Enterprise Operations Team and help us unleash the potential of every business.

What you’ll own

We are seeking an experienced Release Manager to join our Enterprise Operations team, responsible for planning, coordinating, and governing Salesforce platform releases across Enterprise (LOB). This role is critical in ensuring changes are delivered safely, efficiently, and with minimal disruption to business operations while maintaining a high standard of quality, compliance, and operational stability. You will work closely with product teams, developers, administrators, architects, engineers, business analysts, testing teams, and business stakeholders to manage the end-to-end release lifecycle across the Salesforce ecosystem.

• Minimum 5+ years of experience in Release Management, Change Management, or Delivery Management within enterprise technology environments.
• Experience managing releases across Salesforce environments including Sales Cloud, Service Cloud, Experience Cloud, and related technologies.
• Strong understanding of Salesforce deployment processes, environment management, and release best practices.
• Experience working with: Salesforce DevOps processes CI/CD pipelines Git-based source control Automated deployment tools Environment strategy and management Experience coordinating complex releases involving multiple teams, stakeholders, and technology platforms.
• Strong knowledge of change management, risk management, and governance processes.
• Familiarity with Salesforce deployment tools such as: Copado Gearset Salesforce DevOps Center AutoRABIT Azure DevOps.
• Understanding of testing lifecycle activities including SIT, UAT, regression testing, and release validation.
• Experience managing release schedules, dependencies, and production deployment activities within Agile delivery environments.
• Knowledge of Agile delivery methodologies including Scrum, Kanban, and SAFe Agile.
• Excellent organisational and planning skills with the ability to manage multiple concurrent releases and competing priorities.
• Strong stakeholder management and communication skills, including the ability to coordinate senior business and technology leaders during major releases.
• Proven problem-solving skills with the ability to remain calm and decisive during critical deployment activities.
• ITIL Change Management certification or equivalent experience is highly desirable.
• Salesforce certifications or experience within Salesforce platform delivery teams would be beneficial.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

LinkedIn # (#LI-SUSMITA)

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].