Collaboration Analyst @ Mumbai Powai

HCL Technologies Limited; Mumbai; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

HCL Technologies Limited in Mumbai seeks an experienced IT specialist to provide L2/L3 support for collaboration platforms including Exchange Server, Exchange Online, SharePoint, OneDrive for Business, and MS Teams. The role emphasizes ITIL-aligned change management, security updates, and cross-team collaboration to resolve complex issues.

The candidate will administer on-prem and cloud services, work in a hybrid environment, and contribute to knowledge base documentation and disaster recovery

Qualifications

• Requires 5+ years of hands-on experience in L2/L3 support
• Strong knowledge of Exchange, SharePoint, and MS 365 stack
• Experience with ITIL processes and change management
• Able to document processes, runbooks, and knowledge bases
• Proactive in security updates, compliance and incident management
• Excellent communication and collaboration across teams

Responsibilities

• Troubleshoot and resolve complex issues with internal teams and vendors
• Coordinate software deployments following change management and release processes
• Create and maintain documentation, knowledge base articles, runbooks
• Ensure regulatory compliance and security updates with IT Security
• Manage exchange servers (hybrid) and SharePoint environments
• Support multi-geo deployments and incident management processes
• Utilize PowerShell for automation and administration

Skills

ITIL

L2/L3 Support

Collaboration

Documentation

Audit & Compliance

Tools

Exchange Server on-premises

Exchange Online

SharePoint (on-premises/online)

OneDrive for Business

MS Teams

PowerShell

Windows Server

Active Directory

Group Policy

DHCP

DNS

Job description

Location:-Mumbai Powai

Exp-5+yrs

Interview Mode:-1st Round Teams / 2nd Round -FTF

Work Mode:Hybrid

Role & responsibilities

• Collaboration & Support: Work closely with internal technology operations teams and third-party vendor support to troubleshoot and resolve complex issues efficiently.
• Product Deployment & Best Practices: Co-ordinate the release of software changes in-line with change management and release processes (ITIL) and appropriately inform end-users on feature enhancements, maintenance window and known issues.
• Documentation: Create and maintain comprehensive documentation for all application processes including Knowledge Base articles, FAQs and Disaster Recovery Runbooks.
• Security Updates & Compliance: Collaborate with IT Security and Compliance on regulatory requirements, cumulative updates, vulnerabilities to ensure compliant services.
• "Overall good working experience of 6-8 years providing hands-on L2 / L3 support.
• Subject-matter expert on Collaboration Technology platforms including Exchange Server on-premises (Exchange SE desirable), Exchange Online, SharePoint on-premises and online, OneDrive for Business and MS Teams Microsoft 365 Certified Professional.
• Strong practical experience administering and supporting MS Exchange server on-premises including mailbox management, databases, mail flow, certificates and troubleshooting.
• Experience with hybrid Exchange and hybrid SharePoint environments.
• Experience supporting multi-geo platforms and a solid understanding of change, problem and incident management processes.
• Proficiency with PowerShell and scripting technologies.
• Experience working with Windows Server-based infrastructure.
• Working knowledge of Windows Active Directory and other core infrastructure components (i.e.Group Policy, DHCP, DNS, Active Directory enterprise design principles etc.)
• Strong oral and written communication as well as organizational skills.
• Self-motivated team player with a good sense of discipline and can manage time effectively.
• A good awareness of audit, compliance, change control processes and procedures.
• Candidates will have spent a part of their career working in a mature organization with a well-developed audit control framework."