M365 Lead

TENARAI TECHNOLOGIES PRIVATE LIMITED; Dadri, Pune District, Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

TENARAI TECHNOLOGIES PRIVATE LIMITED is hiring a Senior Microsoft 365/O365 specialist to support exchange online, mail-flow, and hybrid environments across multiple locations in India. You will work night shifts and coordinate with clients to resolve complex incidents.

You will lead the O365 support team, conduct service reviews, and drive improvements in onboarding, offboarding, and security governance using Entra ID, Defender, Purview, and related Microsoft technologies.

Qualifications

• Experience in Exchange On-Prem 2016/2019 and Office 365 environments.
• Hands-on with mailbox management, mail-flow, and hybrid configurations.
• Strong scripting skills in PowerShell.
• Ability to lead O365 support team and manage escalations.
• Excellent communication and customer engagement.

Responsibilities

• Act as primary contact for O365 services and customer stakeholders.
• Conduct regular service reviews and status discussions.
• Lead, mentor, and manage the O365 support team.
• Resolve escalations with clear ownership and timely closure.
• Manage WSRs/MSRs and customer communications.
• Proactively propose improvements and risk mitigations.

Skills

O365 Administration

Exchange Online

Mail-flow configuration

Hybrid environment

Mailbox management

Azure AD / Entra ID

PowerShell scripting

Security & DLP

Tools

PowerShell

Exchange Admin Center

Intune

Microsoft Defender for Office 365

Purview

Entra ID

Teams

SharePoint Online

Job description

Open Locations: Noida, Pune, Mumbai, Bangalore, Kochi

Shifts: Night shifts

Expertise on Exchange On-Prem 2016/2019 and Office365.

Hands on experience in below skills:

• Exchange Cumulative update, Security update and patching.
• Expertise on M365 admin, Licenses, Exchange Online, Mail-flow, Intune, MS Defender and Purview,
• Entra ID, MS Teams and SharePoint online.
• Expertise on Database, Transport rules, Hybrid connector, SMTP relay.
• Tenant to tenant migration along with hybrid environment setup experience.
• Onboarding/offboarding of Mailboxes.
• Mailbox and calendar delegation in hybrid environment.
• Integration of application with Entra ID, Conditional Access policy, SSPR, SSO, MFA, B2B, Guest account policies and Outlook Add-in.
• eDiscovery, PST, Litigation hold, Retention hold, Archive solution, MPIP/AIP, DLP, Risky user/sign-in,
• Audit logs, Impersonation, Allow/block user, URL, domain.
• Troubleshooting and investigation expertise on suspicious emails.
• Candidate must display strong understanding of infrastructure and platform as a service offering in Microsoft technology.
• Candidate must display strong understanding of customer engagement and troubleshooting on MS
• Outlook, Teams, OneDrive and other Microsoft products.
• Capable of producing solutions for identified risks and work with appropriate teams for mitigation.
• Knowledge on Exchange/mail-flow DNS records.
• Expertise on email gateway platform.
• Understanding of Active Directory, networking, windows, storage and backup.
• Good understanding of PowerShell and other scripting & remoting tools Good to have
• Good interpersonal and organizational skills, ability to handle multiple lowering team resource.
• Flexibility to work in the shifts during critical situations (On-Call).
• Good knowledge of producing reports and presenting solutions will be an advantage.
• Good written and verbal communication skills.
• Act as the primary point of contact for O365 services, building strong relationships with customer stakeholders and business teams.
• Conduct regular cadence meetings, service reviews, and status discussions with the customer.
• Understand customer needs and expectations, and proactively propose improvements, risk mitigations, and optimization opportunities.
• Manage escalations with clear communication, ownership, and timely closure.
• Lead, mentor, and manage the O365 support team, ensuring a balanced workload and delivery quality.
• Manage WSRs, MSRs, and customer communication