CMS & Technical Operations Specialist

Arete Consultants, Inc.; New Delhi; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Arete Consultants, Inc. is seeking a CMS Technical Operations Specialist to manage website content updates, publishing, banners and resources, while providing technical support and service operations for global clients.

You will handle ticketing via Zendesk/Jira, perform basic HTML/CSS fixes and maintain accurate documentation. The role requires 3-5 years in CMS or IT service operations, strong ticket-management skills and the ability to coordinate with technical teams across regions.

Qualifications

• 3-5 years in CMS, website operations or IT service operations.
• Hands-on CMS platform experience and basic HTML/CSS knowledge.
• Experience with Zendesk, Jira or similar ticketing tools.
• Strong documentation and communication skills.

Responsibilities

• Manage CMS website operations, content updates and QA.
• Support US-based and international clients with operational requests.
• Coordinate SSL renewals, CSR requests and certificates.
• Monitor tickets, SLAs and escalation when needed.

Skills

CMS operations

Ticket management

HTML/CSS basics

Zendesk/Jira

Documentation & communication

Independent prioritization

Tools

Zendesk

Jira

Job description

Job Summary

We are looking for a CMS Technical Operations Specialist to manage website/CMS activities along with technical support and service operations. The ideal candidate should have hands-on CMS experience, strong ticket-management skills, and the ability to coordinate with technical teams and international clients.

Key Responsibilities

CMS Website Operations

• Manage website content updates, publishing, pages, banners, forms and other components.
• Provide support and manage operational requests for US-based and international clients.
• Update directories, profiles, calendars, events and downloadable resources.
• Handle bulk uploads, resource linking and broken-link fixes.
• Perform basic HTML/CSS and website formatting updates.
• Conduct website QA and support accessibility/content-quality improvements.
• Maintain accurate documentation and ticket updates.

Technical Operations

• Manage support tickets through Zendesk, Jira or similar tools.
• Coordinate SSL renewals, CSR requests and certificate activities.
• Handle IP whitelisting, Apache restart and test-instance refresh requests.
• Coordinate DevOps-related requests and schedules.
• Monitor SLAs, ticket ageing and resolution timelines.
• Perform initial troubleshooting and **escalate complex issues** when required.
• Communicate with customers using approved processes and templates.

Required Skills

• 3-5 years of experience in CMS, website operations, technical support or IT service operations.
• Hands-on experience with a CMS platform.
• Experience with Zendesk, Jira or similar ticketing tools.
• Basic knowledge of HTML, CSS, SSL, CSR and IP whitelisting.
• Understanding of web/server operations and technical troubleshooting.
• Strong documentation, communication and task-management skills.
• Ability to manage multiple priorities independently.

Preferred

• Experience supporting US-based or international clients.
• Experience in SaaS, EdTech or technology organizations.
• Exposure to both CMS/content operations and technical support.

Ideal Candidate

We are looking for a professional who can independently manage both CMS operations and technical support, from content updates and QA to ticket management, troubleshooting, SLA tracking and escalation.

Job Details

• Experience: 3-5 Years
• Location: Delhi NCR Preferred
• Job Location: Work from home
• Work Mode: Hybrid
• Shift: 3:00 PM - 12:00 AM IST
• Employment Type: Full-time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.