CMS & Technical Operations Specialist

Arete Software; India; Hybrid; INR 600,000 - 840,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Arete Software in Delhi NCR is seeking a CMS & Technical Operations Specialist to manage website/CMS activities and provide technical support and service operations. The role requires 3–5 years of relevant experience and a hands-on approach to content and systems management.

You will coordinate with US-based and international clients, handle ticketing through Zendesk/Jira, perform basic HTML/CSS updates, QA, SSL/certificate tasks, SLA tracking and escalation, and maintain clear documentation

Qualifications

• 3–5 years of experience in CMS, website operations, technical support or IT service operations.
• Hands-on CMS experience.
• Experience with Zendesk or Jira.

Responsibilities

• Manage website content updates, publishing, pages, banners, forms and other components.
• Provide support and manage operational requests for US-based and international clients.
• Update directories, profiles, calendars, events and downloadable resources.
• Handle bulk uploads, resource linking and broken-link fixes.
• Perform basic HTML/CSS and website formatting updates.
• Conduct website QA and support accessibility/content-quality improvements.
• Maintain accurate documentation and ticket updates.

Skills

CMS

Website operations

Technical support

Tools

Zendesk

Jira

Job description

Experience: 3–5 Years

Location: Delhi NCR Preferred

Work Mode: Hybrid

Shift: 3:00 PM – 12:00 AM IST

Employment Type: Full-time

About the Role

We are looking for a CMS & Technical Operations Specialist to manage website/CMS activities along with technical support and service operations. The ideal candidate should have hands-on CMS experience, strong ticket-management skills, and the ability to coordinate with technical teams and international clients.

Key Responsibilities

CMS & Website Operations

• Manage website content updates, publishing, pages, banners, forms and other components.
• Provide support and manage operational requests for US-based and international clients.
• Update directories, profiles, calendars, events and downloadable resources.
• Handle bulk uploads, resource linking and broken-link fixes.
• Perform basic HTML/CSS and website formatting updates.
• Conduct website QA and support accessibility/content-quality improvements.
• Maintain accurate documentation and ticket updates.

Technical Operations

• Manage support tickets through Zendesk, Jira or similar tools.
• Coordinate SSL renewals, CSR requests and certificate activities.
• Handle IP whitelisting, Apache restart and test-instance refresh requests.
• Coordinate DevOps-related requests and schedules.
• Monitor SLAs, ticket ageing and resolution timelines.
• Perform initial troubleshooting and elevate complex issues when required.
• Communicate with customers using approved processes and templates.

Required Skills

• 3–5 years of experience in CMS, website operations, technical support or IT service operations.
• Hands-on experience with a CMS platform.
• Experience with Zendesk, Jira or similar ticketing tools.
• Basic knowledge of HTML, CSS, SSL, CSR and IP whitelisting.
• Understanding of web/server operations and technical troubleshooting.
• Strong documentation, communication and task-management skills.
• Ability to manage multiple priorities independently.

Preferred

• Experience supporting US-based or international clients.
• Experience in SaaS, EdTech or technology organizations.
• Exposure to both CMS/content operations and technical support.

Ideal Candidate

We are looking for a professional who can independently manage both CMS operations and technical support, from content updates and QA to ticket management, troubleshooting, SLA tracking and escalation.