CMM5 ITES Customer ServiceVoice -Service Desk Voice Support Bengaluru

Staffing Services; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

Staffing Services in Bengaluru is seeking a customer service professional to handle transactions using ticket tracking systems and ERP tools. Excellent verbal and written communication, plus a typing speed of 50 WPM, are required. Fresh graduates are welcome, with international BPO experience preferred.

Role involves resolving routine problems under guidance, coordinating with the team, and possibly rotating shifts to cover operations.

Qualifications

• Experience with ticket tracking and ERP systems is preferred.
• Proficiency in MS Office and basic internet tools.
• Typing speed of 50 WPM and strong written communication.

Responsibilities

• Resolve routine problems largely through precedent and guidelines.
• Interactions are with team and direct supervisor.
• Follow detailed instruction on daily tasks and new assignments.
• Decisions affect own work; work as an individual contributor in a team.
• Role may require rotational shifts.

Skills

Ticket Tracking System

ERP systems

Microsoft Office Suite

Internet Explorer

Typing speed 50 wpm

Strong communication

Education

Any graduate from Govt. recognized universities

Job description

NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFresher's acceptableNon-BPO work experience would be irrelevant

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts